We're introducing new limits
Along with other banks, we're working to reduce financial crime within the UK Banking Industry. To help with this, we have limits for cash deposits at the Post Office.
Personal customers
- £2,000 per day
- £10,000 in any 12-month period
Business customers
- £10,000 per day
- £250,000 in any 12-month period
Just so you know, if you go over these limits, the Post Office might not allow you to make the deposit.
Services available to personal and business customers
Cash withdrawal
Cash withdrawals in pounds in the UK can be made using your debit card and PIN. This type of withdrawal is similar to withdrawals using a cash machine in that your account balance is immediately updated with the amount you have withdrawn.
Your daily cash withdrawal card limit will still apply subject to there being enough money in your account (or Arranged Overdraft if you have one).
The transaction will be authorised or refused by the Bank in the same way as a cash machine withdrawal.
If authorised, you will be handed the cash and provided with a printed receipt for the amount withdrawn including your updated account balance. The printed receipt should be retained for your records as proof of the transaction.
Cash deposit
Using your debit card
Its quick and easy to pay cash into your account at a Post Office branch using your debit card. The cash will be credited to your account immediately and be available to use straightaway if paid in before 4pm on a Business Day. If you deposit cash this way after 4pm, or all day Saturday and Sunday, the funds will show in your account immediately but won’t be processed to your account until the next Business Day.
Real life examples:
- You pay in £50 in cash using your debit card before 4pm on Monday, it will be credited to your account & be available to use on Monday. If you pay it in using you debit card after 4pm on this day it will be available to use on Monday but won’t be processed until Tuesday.
- You pay in £200 in cash using your debit card before 4pm on Friday, it will be credited to your account & be available to use on Friday. If you pay it in using you debit card after 4pm on this day it will be available to use on Friday but won’t be processed until Monday.
Important news about Post Office pay-ins
To help reduce financial crime, the Financial Conduct Authority (FCA) has asked all banks to move towards using cards and away from pay-in slips at the Post Office. We’ve changed the way you can pay cash into your accounts using the Post Office. You’ll no longer be able to use Bank Giro Credit slips (also known as pay-in slips) to deposit cash at the Post Office. This follows on from the changes to cash deposit limits at the Post Office we got in touch about last year. If you need more info about this, check out our FAQs
Please note
- Due to different processing procedures, cash and cheques (including postal orders) need to be paid in on separate pre-printed personalised bank giro credit slips.
- Some Post Office branches can’t accept cash deposits over £2,000. If you’re a business customer that needs to pay in more than this, and up to your limits, please check with the Post Office branch you want to use first.
Cheque deposit
To pay cheques and postal orders into your account at a Post Office branch, you will need:
- a pre-printed personalised bank giro credit slip for your account
- a Post Office Service Cheque Deposit Envelope. Envelopes are available from any Post Office branch.
Cheques and postal orders must be payable to the account name on the pre-printed personalised bank giro credit slip and crossed ‘Account Payee’. They should be placed inside the deposit envelope with the fully completed bank giro credit slip. You should also complete all the information required on the front of the envelope.
The sealed envelope should be handed to the Post Office cashier. You will be provided with a printed receipt for the envelope and this should be retained for your records as proof that the envelope has been handed over to the Post Office branch. The sealed envelope will be sent onto the Bank for processing . The envelope is opened and the contents verified when received by the bank. It is not, at any point, opened by the Post Office.
It usually takes up to 3 business days after the day you hand the envelope to the Post Office branch to reach us. It will take longer if you make a deposit after the individual Post Office branch cut-off time. Please check with the Post Office branch you wish to use what their cut-off time is.
We will process the cheque in accordance with your account terms and conditions when we receive it. A cheque may take some time to clear. You should be aware of the time it takes for us to receive cheque deposits via the Post Office as well as the cheque clearing time if you are paying in to cover items such as cheques, Direct Debits or Standing Orders that are due to come off your account.
Please note
- Due to different processing procedures, cash and cheques (including postal orders) need to be paid in on separate pre-printed personalised bank giro credit slips.
- This service is only available to accounts with sort codes starting 82 or 05.
Balance enquiry
Simply advise the Post Office cashier you wish to obtain an account balance using your debit card. The cashier will ask you to insert your card into the card reader. You will then be asked to input your PIN. The balance will be provided to you on a printed receipt.
Additional services for business customers
Notes for coin exchange (Change Giving service) - by prior arrangement
This service is only available to Business customers who have completed an application form and been approved for Change Giving. Please contact your Relationship Manager should you wish to apply for this service.
- is intended for Business customers who have a requirement for change in excess of £100 per week.
- is available at Post Office branches across the UK with prior arrangement.
- is accessed using a Change Giving Card issued by the Bank.
- requires customers to identify in advance which Post Office branch they wish to use. All applications are submitted to the Post Office for approval.
- has a maximum change facility of £2000 per day at any individual Post Office branch (subject to Post Office approval).
- is supplied on a note for coin exchange basis only. No other payment method is allowed.
- is only available to customers who produce their Change Giving Card.
- allows for change in the unit quantities below or multiples thereof:
£2 and £1 coins Units of £20 and £500 50p and 20p coins Units of £10 and £250 10p and 5p coins Units of £5 and £100 2p and 1p coins Units of £1 and £20 £5 notes can also be obtained in units of £500 - has a charge. Charges at the prevailing rate will be debited to your account each month in arrears.
Important documents
- Post Office Service Terms and Conditions – Personal Customers (PDF, 219KB)
- Post Office Service Terms and Conditions – Business Customers (PDF, 225KB)
- Post Office Change Giving Card Application, and Terms and Conditions (PDF, 272KB)
What you will need to use the services
- For cash withdrawals and balance enquiries take your debit card and PIN.
- For cash deposit take your debit card.
- For cheque deposits take a personalised paying in slip and Post Office Service Cheque Deposit Envelope. You can get the envelopes from any Post Office branch.
Other available Post Office services
In addition to the above services which are provided to Virgin Money customers, the Post Office provides additional payment services to the general public. Details of the services available, including certain bill payments, top ups and more can be found on the Post Office website.
www.postoffice.co.uk/bill-payments Link opens in a new window
Find your nearest Post Office
Use the Post Office's own branch locator tool to help you find the one nearest you.
Frequently Asked Questions
Why are there restrictions on how much I can pay in at the Post Office?
Our regulator the Financial Conduct Authority (FCA) has requested all banks review how much cash customers can pay in at the Post Office to help reduce financial crime. From the 14th of October 2022 we will be introducing the following new limits.
- Personal customers can deposit £2,000 in cash per day and £10,000 in a 12-month period.
- Business customers can deposit £10,000 in cash per day and £250,000 in a 12-month period.
These limits are specific to Virgin Money and may differ if you have any accounts with other banks.
What options do I have if I want to pay-in more than the Cash Deposit Limits at the Post Office?
Personal and Business customers
- Request the money is paid directly into your account electronically. You can track your payments in and out via the Virgin Money Mobile Banking appor internet banking.
- Request a cheque is issued instead of cash which can be paid in using the Virgin Money Mobile Banking app , at the Post Office or any Virgin Money Store.
- Make your cash deposits at any Virgin Money Store as limits don't apply.
Business customers only
Enquire about the option to use Cash in Transit/Security Carrier services. Please get in touch via chat, secure email or call us on 0800 756 0800, opening hours Mon to Fri 8am to 6pm.
Note: Cheques up to £1000 can be paid in using the Virgin Money Mobile Banking app , up to a total of £5000 a day.
The letter/email I received mentions savings and current accounts, but I have a Current Account Mortgage?
Yes, the same applies to your Current Account Mortgage if you are depositing cash at the Post office.
Will I have to withdraw my money again if I've gone over any limits?
Don't worry we won't ask you to take money out of your account. You might not be able to make further cash deposits at the Post Office if the limits are exceeded. You can continue to pay in cash at any Virgin Money Store as limits won't apply.
Why can I pay in as much as I want at a store but not the Post Office?
The Financial Conduct Authority (FCA) has asked all banks to review how much cash their customers can pay in at the Post Office to help reduce financial crime. There will be no change to how much cash you can pay in at any Virgin Money Store.
Just remember, there are other ways for you to bank with us.
- Request the money is paid directly into your account electronically. You can track your payments in and out via the Virgin Money Mobile Banking app or internet banking.
- Request a cheque is issued instead of cash which can be paid in using the Virgin Money Mobile Banking app, at the Post Office or any Virgin Money Store.
- Make your cash deposits at any Virgin Money Store as limits don't apply.
Business customers only
Enquire about the option to use Cash in Transit/Security Carrier services. Please get in touch via chat, secure email or call us on 0800 756 0800, opening hours Mon to Fri 8am to 6pm.
Note: Cheques up to £1000 can be paid in using the Virgin Money Mobile Banking app , up to a total of £5000 a day.
There are a few Post Offices in my local area, can I pay the maximum in at each using a pay-in slip?
The limit is a maximum limit, not per Post Office.
How does the daily limit work?
You can pay in cash at the Post Office up to the maximum daily limit and your daily limit will be reset the next day.
Can I still pay in cheques at the Post Office using a BGC/pay-in slip?
Yes - it's only cash using a pay-in slip you can't pay in at the Post Office from September 2023
Can I still pay in cash using a BGC/pay-in slip in a Store?
Yes - it's just the Post Office you can't pay in cash using a pay-in slip. You'll still be able to use pay-in slips to deposit cash at a Virgin Money Store with cash handling facilities. To find your nearest Store, visit store finder
I usually get someone else to go to the Post Office and pay in for me with a pay-in slip, what do I do now?
They can continue to help you deposit cash to your account by going to a Virgin Money Store with cash handling facilities. To find your nearest Store, visit store finder
If the request to move to card only at Post Office is from FCA, why can I still use pay-in Slips at Post Office to pay into accounts at other banks?
The FCA have asked firms to move towards using cards and away from pay-in slips at the Post Office to help reduce Financial Crime. This follows on from changes made to cash deposit limits at the Post Office last year. Each bank or building society will meet this requirement in different ways.
You have told me to use my debit card but it has been declined when I tried to deposit cash at the Post Office?
Last year Virgin Money introduced limits to cash deposits at the Post Office, if you have exceeded these limits your card will be declined.
Current cash deposit limits at the Post Office are:
Personal
- £2,000
- 10,000 in any 12-month period
Business
- £10,000 per day
- £250,000 in any 12-month period
If you have not exceeded your limits, there may be other reasons why your debit card has been declined. Our colleagues in Store will be happy to help. Alternatively you can use Live Chat in the Virgin Money Mobile Banking app or give us a call on 0800 121 7365. We’ll do everything we can to help.
What other options are there to get money in to my account?
There are other ways for you to bank with us.
- Request the money is paid directly into your account electronically. You can track your payments in and out via the Virgin Money Mobile Banking app or internet banking.
- Request a cheque is issued instead of cash which can be paid in using the Virgin Money Mobile Banking app, at the Post Office or any Virgin Money Store.
- Make your cash deposits at any Virgin Money Store as limits don't apply.
Business customers only
Express Deposits are available in some Virgin Money Store with cash handling facilities. To find your nearest Store, visit store finder
Enquire about the option to use cash in Transit/Security Carrier services (there’s a charge for these services). Please get in touch via chat, secure email or call us on 0800 756 0800, opening hours Mon to Fri 8am to 6pm.
Note: Cheques up to £1000 can be paid in using the Virgin Money Mobile Banking app, up to a total of £5000 a day.
