This article is for the following products:
Please check our Service Status page to see if there are any known outages or planned updates to the app, which may affect your connectivity.
If yourVirgin Money Credit Card appworked previously but has now stopped working, follow these simple steps to get back up and running:
• Check that you have the latest version of the app, and that your device meets ouroperating system requirements. You can check this in your app store.
• Check that you’re connected to Wi-Fi or that you have mobile data. If you are connected to the Wi-Fi, check that your signal is strong. If it isn’t, turn your Wi-Fi off and connect to your mobile data
• Ensure the app is closed down completely and is not running in the background. You can do this by logging out of the app and 'swiping' away to close your app
• Also, check that you have available storage space on your phone for the app
• You can also turn off and restart your phone
• As a last resort, delete the app and reinstall using your Virgin Money Credit Card details
• For information on managing your account without the app, see here.
If you have followed all of these steps and you’re still experiencing an issue please contact our Helpdesk. You can reach them on 0800 328 3579 for Virgin Money customers and 0800 328 3578 for Virgin Atlantic customers. They’re here Monday-Friday 8am-6pm and Saturday 9am-3pm.
Calls are free from UK landlines and personal mobile phones. We may monitor and record calls for training and quality purposes, and to make sure we comply with regulations.
