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Contact Us
Do you have questions about your hospital bill? Our team is here to help. Please contact our Patient Accounts team directly at 702-383-2347 on weekdays from 8 a.m. to 4 p.m.
Billing
Payment for your hospital bill is ultimately your responsibility. However, UMC’s Patient Accounts staff is available to answer any questions or concerns you may have regarding your bill.
Please note that UMC will file your claim with your primary and secondary insurance plans if you provide that information when you register.
You will receive more than one bill for your hospital stay:
- One from the hospital for your room, meals, nursing care, lab, and other related medical services
- One from the physician for professional services
- One from the radiologist for reading and interpreting any X-ray procedures performed
- One from the pathologist for interpreting any lab tests that were performed
In addition, if you were brought to the hospital by ambulance, you will receive a bill from the ambulance company as well.
UNDERSTANDING YOUR BILL
Your bill from UMC includes tests and procedures ordered by your doctor, room charges, and nursing care charges. You may receive separate bills from the doctors who cared for you. If you have any questions, please contact the number listed on that bill.
DISCOUNT BILLING
As a patient, you may qualify for discounts that are available for all uninsured Clark County residents who qualify. For further information please inquire with our Eligibility Financial Service team at 702-383-2350, or our Billing team at 702-383-2347.
WHERE TO PAY YOUR BILL
- The UMC Cashier located inside Main Admitting
7 a.m. to 6 p.m. - Business office located in the UMC Delta Point Building at 901 Rancho Lane, Suite 100, Las Vegas, NV 89106
8 a.m. to 4 p.m. - Online payment system
Insurance Pre-Authorization
Prior Authorization/Pre-certification
Most insurance companies require notification of any hospital procedure, whether inpatient or outpatient. Without prior authorization, your insurance company may deny your claim, making you responsible for the entire balance. Once you know you will be having a procedure done, contact our office so all prior authorizations or pre-certifications can be obtained.
Deductibles and Co-pays
Any deductibles or co-pays that your insurance plan requires will be collected when you register. If you do not pay your deductible or co-pay upon registration, you will be billed for those amounts, regardless of what your insurance pays on your total hospital bill.
For detailed information about UMC's billing and collections policies, please contact our team directly at t 702-383-2347 on weekdays from 8 a.m. to 4 p.m. We will be more than happy to provide you with this information.
Financial Assistance
Where Financial Assistance Is Needed
A member of UMC’s Financial Eligibility staff will meet with you during the first 24 hours of your stay to determine if you qualify for any financial assistance programs. If you qualify, the necessary paperwork will be initiated. Payment arrangements can be established by contacting the Patient Accounts office. Monthly payments will be established based on the total balance of your bill.
For detailed information about UMC's Financial Relief Program, please click here.
Delinquent Accounts
Delinquent accounts will be sent to an outside collection agency. The collection agency may charge interest based on the total amount due. To avoid having your account sent to a collection agency, contact UMC’s Patient Accounts office to establish payment arrangements if you are unable to pay your bill.
For detailed information about UMC's Billing and Collections Policy, please click here.
UMC Accepts a Wide Range of Insurance Plans
UMC accepts most insurance plans, including HMOs, PPOs, Medicare and Medicaid. Unless UMC has a contract with your insurance company, you will be billed for any balance that the insurance company has not paid. You will be billed for any personal items requested that are not covered by insurance, regardless of whether UMC has a contract with your insurance company.
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