How do I pay into my account?
Faster Payments
We accept Faster Payments in to all of our savings accounts – simply check with the bank the payment is being made from before you arrange the transfer to see what their Faster Payment transfer limit is.
Online accounts (8 digit account numbers)
You can send a Faster Payment across to your account by using the sort code of 08-60-64 and your 8 digit account number.
Postal accounts (12 digit account numbers with a letter in the middle)
You can send a Faster Payment across to your account by using the sort code of 08-61-15, our account number of 00000515 and then your 12 digit account number as the reference.
CHAPS
Online accounts (8 digit account numbers):
You can send a CHAPS payment to your account by using the sort-code of 08-02-65 and your 8 digit account number.
Postal accounts (12 digit account numbers with a letter in the middle):
You can send a CHAPS payment to your account by using the sort-code of 08-02-65, account number 50048407 and then your 12 digit account number as the reference.
Cheques
Just make the cheque payable to yourself, pop your account number on the back and post it to us at Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.
There have been some changes made to the way we and other banks process cheques. You can find out more below.
What is changing and when?
Instead of exchanging physical cheques, banks now exchange digital images of cheques, making the whole process faster. These changes were implemented across all UK banks by the end of 2019.
What does this mean for me?
When writing a cheque to someone, the money may come out of your account a lot quicker than it does today. Therefore it is important to ensure that the funds are available in your account on the day the cheque is written. Similarly, when paying a cheque into your account from someone else, the funds may be available in your account a lot quicker. The exact number of days taken to clear a cheque will vary from bank to bank. The quickest will be two days, with the longest being six days.
How will I know if a cheque has cleared?
You’ll be able to get confirmation as to whether your cheque has cleared in the same way as you do today, by using our online service, checking at a cashpoint or by calling us on the best number below;
- Current Accounts – 0345 600 6103
- Savings Account (postal & store) – 0345 600 7301
- Savings Accounts (online) – 0345 608 1604
- Mortgage Accounts – 0345 602 8301
Want to find out more?
You can find out more about the changes herePDF opens in a new window Link opens in a new window
Cash
You can pay cash into your account by visiting one of our stores, please check that cash handling is a service available in your local store. Find your nearest store
Debit Card
If you open your account online, you may be able to pay money in with your debit card. This service is currently only available at account opening. Any money paid in by debit card will receive interest immediately, but cannot be withdrawn for 6 business days.
What can I do if I’m locked out of my account?
If your password has been entered incorrectly three times you will automatically be locked out of the system. If this happens, you will be asked three security questions and as long as you correctly answer them all, a one-time password will automatically be sent out to you by email.
If you’re not sure of your password, you can still request for a new one to be sent out automatically. Just enter your Customer ID to sign in and click on the ‘Forgotten Password?’ option on the right hand side of the page.
How can I access my interest and tax information for my online account?
You can view your interest and tax information online at any time. Simply sign in to your accountLink opens in a new window, click on the product that you’re looking to view and select ‘Interest/Tax’ from the ‘Account Options’ menu.
How long does a charge free withdrawal take to reach me?
We will debit your account on the same day the request is received or on any future date for which you have authorised the payment. The payment should reach your nominated account within a few hours but no later than the end of the next business day.
How does the Personal Savings Allowance work?
On 6 April 2016 the Government introduced the Personal Savings Allowance. The Personal Savings Allowance is great news for savers as it means that basic rate tax payers won’t pay tax on the first £1,000 of interest they earn. The allowance is £500 for higher rate tax payers, and additional rate taxpayers won’t receive an allowance.
Previously tax has been charged at 20% for basic rate taxpayers. So for every £80 previously received in interest, most savers will now receive £100.
From the 2016/2017 tax year all banks and building societies automatically stopped deducting tax on the interest earned from your savings.
What happens if I’ve forgotten my Customer ID to sign in online?
Your Customer ID will be on the welcome letter and the email that you received when you first opened your online account.
It's a 7 character reference with a mix of letters and numbers.
If you can't remember or find your Customer ID please request new one.
I can’t log into my account because it has sent me a 6 digit passcode but I’m not sure I have registered my mobile phone number what do I do?
Call us on 0345 607 6991 and we can check your details, we can update your account (after we have verified your ID) with your preferred phone number or landline if you prefer. This will then enable you to log back into your account.
How do I withdraw from/close my account?
Things to think about before you go…
- Thinking of leaving us? Why not have a look at our Savings range to see if there is something to suit your needs before you go.
- Please also check your Key product information sheet for your product before you make a withdrawal or close your account. You can check the withdrawal restrictions for your account in our existing account information section of the website.
- If you have a non-flexible ISA, any funds that you withdraw from your Cash ISA will lose their ISA tax free status. If you’re looking to keep your money in an ISA wrapper, your funds need to be withdrawn through an ISA Transfer. Please contact your new ISA provider to start the process.
For more information on flexible ISAs, please see our “Is my ISA flexible?” question on this page.
If you’re still looking to make a withdrawal, here’s a quick guide to help:
Postal and Store accounts (12 digit account numbers with a letter in the middle)
You can send us your written request to following address, or pop it in to your nearest store.
Operations
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
If your account came with a passbook, don’t forget to send it in with your request.
Online accounts (8 digit account numbers)
Sign in to your account, view the account that you’d like to make a withdrawal from, click on the ‘Account options’ menu on the right hand side of the page and select ‘Take money out’.
How do I find out the interest rate on my account?
You can find the interest rate for any of your Savings accounts here.
If you have an online account, you can also sign in to check your interest rate – it’ll be at the top of your online statement once you click on ‘View account’.
If you receive statements through the post for your account, your interest rate is shown on the top of each statement.
Remember, we will always let you know if your rate is going to reduce by contacting you either by email or by post. Please make sure you keep your details up to date so we can contact you. If you’re looking to update your details, please see the ‘How do I change my details?’ question below.
How do I change my details?
Postal or Store accounts (12 digit account numbers with a letter in the middle)
If you’re looking to amend your name, address or the interest instructions on your account, please send a completed Account amendment form Link opens in a new window to our main office address, or pop it in to your nearest store.
Operations
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
If you’re changing your name, please also send us a certified copy of the relevant supporting documents: marriage certificate, decree nisi, decree absolute (additional identification may be needed), deed poll, birth certificate. Please ensure you notify us at least two business days before you would like us to make the change.
Online accounts (8 digit account numbers)
If you have an online account, you’re able to change your details once you’re signed in to your profile.
To change your address or contact details by clicking on the ‘Profile’ icon at the top of the screen once you’re signed in.
If you need to amend your name or date of birth, please send us a secure message through the ‘Messages’ facility, which is also available at the top of the page. We will also require documentation to support any changes that you’re looking to make (e.g. marriage certificate, deed poll) before we can update our records. Any paperwork can be sent to the above address.
I need a Certificate of interest and tax deducted - how do I order one?
A Statement of Credit Interest, also known as a Certificate of Interest, will show you the amount of credit interest paid on an account in a tax year. You might need for your tax return to show the amount of credit interest you’ve been paid. We don’t provide a certificate of interest for ISA accounts, as these are non taxable.
If you’ve received a Certificate of tax deducted or Certificate of interest and tax deducted for your account before, we’ll automatically send you one for every tax year that follows. The new certificate will be sent to you in April each year.
If your account number is 5 digits then a letter and then another 5 digits, or 8 digits, for example 12350A-12345 or 60123456, then please complete the online form to request a statement of credit interest.
If you have an online account with us, you can order a Certificate of interest and tax deducted once you’re signed in to your online savings profile.
Once you’ve signed in, choose the account that you need a certificate for by clicking on View account. From there, click on Account options on the right hand side, Interest and tax and then View interest and tax. You’ll then be able to order a certificate for both the current tax year and the previous tax year.
Can I change my nominated bank account details for my online account?
You certainly can. Once you’ve signed into your online profile, click on the account that you’d like to update. From there, select the ‘Account options’ menu on the right hand side of the screen, and then ‘Amend nominated bank details’.
Once your new bank details have been accepted, you’ll get a confirmation message on screen.
Will I receive paper statements for my online account?
Each month that there is a transaction on your account, we may email you to let you know a statement is available to view online.
You can view your transactions online at any time by logging into your account.
To view your balance and transactions, sign in to your online profile and click ‘View account’. From there, you’ll be able to view your transactions, as well as downloading or printing them to keep for your records.
If you have Power of Attorney on an online account, you will receive a statement within a month of a transaction; if no transactions are made we will send you a statement every 6 months or on closure of the account. If your account is a Fixed Rate product we will send you a statement following maturity.
If I’ve withdrawn 4 or more times from my Defined Access account, when will the interest rate go back up?
The withdrawal count is reset to zero from 1 January of each year, at this point your account will also revert back to the higher rate.
I have a Man Utd savings product, am I eligible to be entered into the United Rewards Scheme?
Yes! As you have a Man Utd savings account, every month your account is open you'll earn 10 entries into our amazing United Rewards prize draw. And you can earn even more entries depending on how you use your account.
Terms applyPDF opens in a new window Link opens in a new window
What do I do if an account holder dies?
We understand that when you’ve lost someone close to you the practical tasks can be overwhelming. Our Bereavement GuidePDF opens in a new window Link opens in a new windowprovides useful information on how we can support you during this difficult time.
Can I get a summary of my account?
Yes, take a look at your online savings profile to view your account number, account type, interest rate, balance, and any maturity date.
To have an account summary posted to you, please complete this online savings form.
Can't find the answer you're looking for?
If you'd like to ask us something specific about your account get in touch using our contact us page.
Or, if you've got something general to ask, why not ask us a question through live chat. Just remember that we can't chat specifically about an account you have with us.
